Program Overview
The IACC-DHgate Program provides participating brand members with a streamlined process to escalate takedown notices that were initially submitted through DHgate’s IPPS Portal. The program also provides a process for submitting keywords and images that may be used to strengthen DHgate’s proactive prevention measures. The program will use participant feedback to expand in scope and enhance the enforcement efforts of rights-holders on DHgate. This program is open to IACC brand members.
How Does the Program Work?
Brands make submissions and receive responses through the IACC Global Portal. DHgate responds to most escalation reports within 72 hours, though more complex cases may require additional time. Each submission addresses immediate brand concerns and may support broader policy and technical improvements within DHgate’s system.
Program Features
Comprehensive Reporting Options
- Escalate takedown notices originally submitted through DHgate’s IPPS Portal if they are pending over 48 hours, met with an unsatisfactory response, or rejected without explanation.
- Refer IP infringements and other issues not covered in DHgate’s IPPS Portal including repeat-infringers and seller stores.
- Submit keywords or images to strengthen DHgate’s proactive filters against infringing listings.
Ongoing Support and Transparency
- Quarterly check-in calls with IACC and DHgate to address brand-specific challenges.
- Detailed feedback on escalation submissions, including review of up to 10 rejected notices per month.
- Insights into case outcomes and platform-wide improvements
________________________________________________________________________
For more information, contact dhgateprogram@iacc.org.