Program Overview
The IACC-DHgate Program is a collaborative initiative supported by senior leadership and dedicated enforcement teams at both DHgate and the IACC. Built on active engagement, the program is committed to driving lasting improvements in IP protection. This partnership is designed to evolve over time, enhancing enforcement efforts on DHgate for the benefit of both participating brands and the wider rights-holder community.
How Does the Program Work?
Brands can submit reports through the IACC portal. Each submission is first reviewed by IACC before being forwarded to DHgate for enforcement. Most submissions receive a response within 72 hours, though more complex cases may require additional time. Each submission addresses immediate concerns while also helping to shape broader policy and technical improvements within DHgate’s system.
Program Features
Comprehensive Reporting Options
- Escalate takedown notices originally submitted through DHgate’s IPPS Portal if they are pending over 48 hours, met with an unsatisfactory response, or rejected without explanation.
- Refer IP infringements and other issues not covered in DHgate’s IPPS Portal including repeat-infringers and seller stores.
- Submit keywords or images to strengthen DHgate’s proactive filters against infringing listings.
Ongoing Support and Transparency
- Quarterly check-in calls with IACC and DHgate to address brand-specific challenges.
- Detailed feedback on escalation submissions, including review of up to 10 rejected notices per month.
- Insights into case outcomes and platform-wide improvements.
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* The IACC-DHgate Program is open to all IACC member brands. To join or for more information, contact dhgateprogram@iacc.org. Don’t forget to check back for updates!